Mumbai:
Chhatrapati Shivaji’s Creative Solutions (CSCS) has been awarded the ‘Best Customer Service Brand’ at Arthsanket’s MahaBrand 2026, following a customer-driven public voting process. The award was presented by Dr. Amit Bagwe and Dr. Avinash Phadke (Agilus Diagnostics).
Strengthening Healthcare Operations
Founded in 2013 and led by Mr. Vikas Deshmukh and Mrs. Tanuja Vikas Deshmukh, CSCS operates at the intersection of healthcare administration and insurance claim management. The company supports hospitals in implementing government health schemes, handling pre-authorization, and streamlining claim settlement processes.
Its technology-enabled service model focuses on improving efficiency, reducing turnaround time, and ensuring transparency in healthcare operations. Core services include claim processing, revenue cycle optimisation, and manpower support for hospitals.
Scale and Performance Metrics
CSCS has demonstrated significant operational scale:
Served 6.6 million+ patients
Facilitated claims exceeding ₹35,000 crore
Achieved near-complete claim realisation rates
Partnered with 50+ healthcare institutions nationwide
The company’s 24×7 workforce and digital systems enable faster processing and improved hospital cash flows.
Customer-Centric Value Proposition
By simplifying complex administrative workflows, CSCS enhances financial predictability for hospitals while ensuring patients receive timely access to scheme benefits. Its emphasis on transparency and service reliability has positioned it as a trusted partner in the healthcare ecosystem.
The recognition of CS Creative Solutions underscores the increasing role of process efficiency, compliance, and customer experience in building sustainable service-led businesses.
About MahaBrand
Arthsanket MahaBrand, launched in 2017, is a consumer-led recognition platform designed to promote regional enterprises. Winners are selected through a 7-day public voting process, reflecting real customer sentiment. The introduction of a single-click voting system has further improved accessibility and participation across stakeholders.